FAQ


Can I just get a logo design?

Your brand identity is more than just a logo or a tagline, it is the embodiment of your business' values, vision
and promise to your customers. For that reason, we do not provide logo design services alone.

How do refinement rounds work?

In order to get the most out of your revisions, we encourage getting feedback from multiple sources, collecting all your thoughts in bulk and then sending it our way. Once we complete and send back a new version with all the edits, that will count as a completed refinement round.
 

How do I know I'm going to like the design?
 
Our design process involves in-depth strategy and discussions narrowing down your business’s goals, values, audience, voice. These steps are there in order to do a deep dive into your business and set a plan for the design before we even begin. Mood boards provide a clear visual direction as well for us to reference, With all this in place plus revision rounds, it avoids surprises with the final concepts.

What format will I receive my files in?

We will package up your files into a variety of formats suitable for both web and print purposes including PNG, SVG, AI, PDF, and JPG (should you need additional formats, just let us know and we will include them). The final files will be labelled and organised into files that are easy to navigate, and will include a PDF guide about the different file types and how to use them.

How does payment work?

To secure you in our calendar, we will process a 50% deposit upon booking your project. The remainder of the payment will be invoiced at the end of your project once we receive your final approval but before we send over all final files.